Service Agreement

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Vacant Cleaning Policy (Move-In / Move-Out Cleanings)

This policy applies to vacant cleanings, including move-in and move-out services.

Vacant cleaning is a cleaning-only service. To ensure we can deliver a thorough and efficient cleaning, the property must be completely empty at the time of service, including all furniture and personal items.

What this means:

• No furniture, boxes, bags, décor, or personal belongings should remain inside the home.

• All food items and toiletries must be removed from refrigerators, freezers, cabinets, drawers, and closets prior to service.

• We do not provide disposal services and will not remove items from the premises.

If minor items (such as food containers, toilet paper rolls, etc.) are accidentally left behind, our cleaners will gather them and place them in a single bag left visibly on the property to clear surfaces for cleaning. We do not assume ownership or responsibility for disposal of these items unless prior communication with the office has been made. We are not responsible for any damage that may occur to these items while gathering or bagging them.

If items such as tenant binders, appliance manuals, spare parts, or other hardware are left in drawers, cabinets, or closets, our cleaners will leave them as is or neatly group them together and leave them in the same general area. These types of items are often intentionally left for the next occupant, so we do not discard or relocate them. We are not responsible for the condition or placement of these items.

Please note:

• If the property is not completely vacant, cleaning quality may be affected due to limited access to surfaces.

• We reserve the right to reschedule or adjust pricing for partially vacant or furnished homes.

• Full payment is still expected if the property is not properly prepared on the day of service.

Furniture & Appliance Moving Policy

The moving of furniture and appliances during cleanings is dependent on the service type, safety, and the professional discretion of our team.

Standard Cleanings (Recurring or One-Time)

Standard cleanings do not include moving large furniture or appliances. If you would like a specific item moved (e.g., a sofa or bed), the request must be submitted to the office at least 24 hours in advance. Approval is required, and an additional fee may apply (for example, $10 per large item).

We do not move items that are fragile, extremely heavy, or at risk of causing damage to the floor, wall, or other surfaces. Our cleaners will clean around or as close to these areas as possible.

Deep Cleanings

Our deep cleaning service typically includes moving light to moderately sized furniture, such as chairs, small sofas, and end tables, in order to clean under or behind them. However, we reserve the right to refuse to move certain items if we determine doing so could result in damage or risk.

This includes items that are:

• Excessively heavy or bulky

• Fragile or unstable

• Covered in or surrounded by delicate decor or electronics

• Positioned in a way that poses safety concerns

Our team will always use their best judgment. If an item cannot be safely moved, we will clean around or near it as thoroughly as possible.

Vacant Cleanings (Move-In/Move-Out)

Vacant cleanings include cleaning behind and underneath major appliances such as refrigerators, stoves, ovens, washers, and dryers. However, we reserve the right to not move an appliance if:

• It is in a confined or tight space (e.g., a small laundry room)

• Movement risks damaging floors, walls, or the appliance itself

• It is not reasonably movable by one or two cleaners without disconnection

We do not disconnect or reconnect gas, water, or electrical lines. If a client wants an appliance cleaned behind, and safe access requires disconnection, this must be arranged in advance with a qualified professional.

We do not move any furniture during vacant cleanings, as the home is expected to be completely empty at the time of service.

Carbon Monoxide & Safety Hazards Policy

The safety of our cleaning professionals is a top priority. Bluebird Cleaning Service reserves the right to pause or cancel a service if any condition within the home is deemed unsafe, including but not limited to suspected gas leaks, strong chemical odors, poor ventilation, or the potential presence of carbon monoxide.

For properties with gas appliances, we ask that all utilities are in safe working condition and that the home is adequately ventilated. While not required, we encourage clients to have working carbon monoxide detectors installed, especially in properties with gas-powered systems or appliances.

Our cleaners are not permitted to operate gas appliances or remain in enclosed spaces that appear unsafe. In the case of vacant cleanings, where ventilation may be limited, we ask that any concerns related to appliance safety be addressed before our arrival. If our team encounters any hazards during the cleaning, they are instructed to leave the premises immediately and notify the office. The client will be contacted and the cleaning may be rescheduled or cancelled depending on the situation.

Full payment for the scheduled service may still be expected in cases where unsafe conditions prevent the job from being completed.

Cleaning Day Responsibilities

Clutter

For best possible service, please make sure to have clutter taken care of before our arrival. We ask that you pick up toys, clothing, and other items before our visit so we can focus our time and efforts on dirt and grime, not putting things in their proper places.

Irreplaceables

If you have valuables or heirlooms (Including but not limited to any irreplaceable, collectible, or expensive objects), it’s preferred that these items are secured and put away to avoid potential accidents. Please let us know of any valuables that you prefer we not clean or handle. If the item is very large and cannot be put away. (Such as a piano.) Just let us know before our visit, so we can avoid that area while cleaning.

Climate Control

For the safety and comfort of our staff, we require that the indoor temperature be maintained between 65°F and 75°F during cleaning appointments. If the indoor climate falls outside this range, we reserve the right to leave the premises, and the full cleaning fee will still apply.

Utilities

Please make sure the property has running water and electricity prior to our arrrival. Running water and electricity inside the property are essential for our cleaning services. If either utility is unavailable at the time of service, we reserve the right to cancel the appointment, and the full cleaning fee will still apply.

Extra Services

If you require additional cleaning on your scheduled visit, please contact us 24 hours in advance. That way we can allow the extra time needed at your home for the additional services. We currently offer the following as add-on services:

Inside Fridge: $45

*Included in Vacant Cleaning

Inside Oven: $45

*Included in Vacant Cleaning

Interior Window: $5 (each)

*Included in Vacant Cleaning & Deep Cleaning

Detailed Blind Dusting: $10 (each)

*Included in Vacant Cleaning & Deep Cleaning

Hand Wash Dishes: $20 (per sink)

*Included in Deep Cleaning

Detail Baseboards: $60

*Included in Deep Cleaning & Vacant Cleaning

Cancellation & Rescheduling Policy

Cancellation or Rescheduling within 72 Hours:

For cancellations/rescheduling within 72 hours of service, a $50 fee will be charged.

Cancellation or Rescheduling within 24 Hours:

For cancellations/rescheduling within 24 hours of service, a full house cleaning fee will be charged.

Exceptions to this policy will be considered on a case by case basis.

Payment & Additional Fees

We solely accept card payments. Payments are due in full upon completion of service. The card on file will be charged automatically on the scheduled day of service.

Extra Dirty Fee

$30 will apply if the service location falls below a reasonable expectation of cleanliness.

Lockout:

Full-service fee will be assessed in the event that cleaners are unable to access the service location.

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. However, we want you to be satisfied with our services! We offer a 100% satisfaction guarantee on our services, if a task was not completed to your satisfaction or was missed during our visit simply contact us within 24 hours and we’ll do what we can to make sure you’re happy with the result.

Cleaning Supplies & Materials

For your convenience, we provide all cleaning supplies. Your cleaning fee includes the maintenance cost for our cleaners, cleaning cloths, mops, buckets, brooms, and vacuums.

Customer's Cleaning Products

All cleaning products supplied by you that may cause damage to any surface will not be the responsibility of Bluebird Cleaning Service LLC

Pets

You are responsible for making sure your pet(s) are in a safe spot during your appointment. This is both for your pet’s and your cleaner’s safety. Many pets are not comfortable with visitors or loud noises.

If you have pets that shed excessively, please provide your own broom and vacuum. We have our own equipment, but we try to minimize the spread of allergens from home to home.

Cleaning pet messes of any kind including litter boxes, vomit, urine, and feces, are your responsibility. Under no circumstances will we use our cleaning supplies to clean up pet messes. If a client has a pet that has accidents, we will require the use of their vacuum.

Arrival Window 

Taking heavy traffic and other factors into consideration, please anticipate your cleaners to potentially arrive up to 30 minutes later than expected.

Weather

There are times when we determine that it is not safe to travel to your home, in that case, we will make every effort to reschedule your cleaning. In the case that we cannot reschedule you due to unavailable slots, we'll have to skip your cleaning and offer you a discount for your next visit. Please assist us with your understanding and flexibility.

Business Hours, Scheduling & Holiday Closures 

Office Hours

Our office is open Tuesday through Saturday from 8:00 AM to 4:00 PM to assist with customer service, scheduling, and questions. While we are closed Sundays and Mondays, you may still leave a voicemail or send an email, and we will respond during regular office hours.

Cleaning Schedule

Cleanings are performed Tuesday through Friday between 8:00 AM and 4:00 PM. Cleaners do not work on Saturdays, Sundays, or Mondays at this time.

Holiday Closures

Bluebird Cleaning Service will be fully closed (including office operations) on the following holidays:

• New Year’s Eve

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Eve

• Christmas Day

Satisfaction Guarantee during Holidays

Our standard 100% Satisfaction Guarantee asks clients to contact us within 24 hours of their cleaning appointment. If your cleaning falls immediately before a holiday closure (e.g., the day before New Year’s Eve), the 24-hour feedback window will be extended to the next business day that we reopen. This ensures every client has a fair opportunity to report concerns and allows us to uphold our commitment to quality.

Access To Your Service Location

If you issue us a key, it will be labeled immediately and kept secure in our key case. It will only be distributed to your cleaner for service appointments only. Your cleaners will make sure to lock up after the service is complete. You could also be home, have a hidden key nearby, or provide a door code if you are not comfortable issuing us a key.*

*If your cleaners are unable to gain access to the service address on the day of your scheduled cleaning appointment, a full cleaning fee will be charged so please be certain the method of entry is a no-fail one.

Special Requests & Preferences

All special requests or preferences must be communicated to our office at least 24 hours before the scheduled cleaning. Cleaners are not authorized to accept additional tasks or services on-site without prior approval. Bartering or trading goods for services or discounts is strictly prohibited.

Broken/Damaged Items

Our team takes great care when cleaning your home and belongings. While rare, accidents or damage may occur during the course of a cleaning. If an item is accidentally broken or damaged, we will notify you immediately. In the event of damage, Bluebird Cleaning Service reserves the right to repair, replace, or compensate at our discretion, based on the specific situation and item value.

Please note: 

We are not liable for damage that results from:

• Items or fixtures that are loose, poorly installed, or unstable, such as:

• Picture frames, shelves, or mirrors not properly secured to the wall

• Furniture or décor that is propped or unbalanced

• Appliance parts, furniture, or hardware that break during normal use (e.g., handles, knobs, or hinges that snap under normal pressure)

• Light fixtures, blinds, or furniture components that are aged, brittle, or worn down by time

• Items or components that fail during standard cleaning procedures, including:

• A freezer handle that breaks while being opened

• A light bulb that dislodges from its socket while dusting

• Pre-existing damage, wear and tear, or material fatigue

If you are aware of any fragile, high-value, or aging items that may require special care, please inform our office 24 hours in advance of your appointment.

Right to Deny Service

We reserve the right to deny or terminate service at any time for any reason, including but not limited to situations where our staff feels unsafe, threatened, or disrespected. In such cases, the satisfaction guarantee is voided, and the full cleaning fee will still apply.

Exclusions

We do not provide or specialize in the following services:

• Cleaning of blood, vomit, feces, or other bodily fluids or matter.
• Cleaning of patios, porches, garages, or any outdoor areas.
• Cleaning of areas that are out of reach of our step-stool.
• Cleaning of exterior windows.
• Removal of extreme odor, mold, rust, paint, water damage, or fire damage.
• Washing and/or complete restoration of walls.
• Loading, unloading, or folding laundry.
• Loading or unloading dishes in dishwashers.
• Moving or lifting items over 20 LBS.
• Washing of dishes unless paid for.