Service Agreement

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Vacant Cleaning

The following only applies to those who are booking a vacant cleaning such as a move-in or move-out cleaning.

This service is only for cleaning. Make sure the space is completely vacant on the day of service. We will not dispose of anything during our service. If the home is not completely vacant, the quality of the cleaning will be impacted. Full payment of service is still expected if this occurs.

Cleaning Day Responsibilities

Clutter

For best possible service, please make sure to have clutter taken care of before our arrival. We ask that you pick up toys, clothing, and other items before our visit so we can focus our time and efforts on dirt and grime, not putting things in their proper places.

Irreplaceables

If you have valuables or heirlooms (Including but not limited to any irreplaceable, collectible, or expensive objects) it’s preferred that these items are secured and put away to avoid potential accidents. Please let us know of any valuables that you prefer we not clean or handle. If the item is very large and cannot be put away. (Such as a piano.) Just let us know before our visit, so we can avoid that area while cleaning.

Extra Services

If you require additional cleaning on your scheduled visit, please contact us 24 hours in advance. That way we can allow the extra time needed at your home for the additional services. We currently offer the following as add-on services:

Inside Fridge: $45

*Included in Vacant Cleaning

Inside Oven: $45

*Included in Vacant Cleaning

Interior Window: $5 (each)

*Included in Vacant Cleaning & Deep Cleaning

Detailed Blind Dusting: $10 (each)

*Included in Vacant Cleaning & Deep Cleaning

Hand Wash Dishes: $20 (per sink)

*Included in Deep Cleaning

Detail Baseboards: $60

*Included in Deep Cleaning & Vacant Cleaning

Cancellation & Rescheduling Policy

Cancellation or Rescheduling within 72 Hours:

For cancellations/rescheduling within 72 hours of service, a $50 fee will be charged.

Cancellation or Rescheduling within 24 Hours:

For cancellations/rescheduling within 24 hours of service, a full house cleaning fee will be charged.

Exceptions to this policy will be considered on a case by case basis.

Payment & Additional Fees

We solely accept card payments. Payments are due in full upon completion of service. The card on file will be charged automatically on the scheduled day of service.

Extra Dirty Fee

$30 will apply if the service location falls below a reasonable expectation of cleanliness.

Lockout:

Full-service fee will be assessed in the event that cleaners are unable to access the service location.

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. However, we want you to be satisfied with our services! We offer a 100% satisfaction guarantee on our services, if a task was not completed to your satisfaction or was missed during our visit simply contact us within 24 hours and we’ll do what we can to make sure you’re happy with the result.

Cleaning Supplies & Materials

For your convenience, we provide all cleaning supplies. Your cleaning fee includes the maintenance cost for our cleaners, cleaning cloths, mops, buckets, brooms, and vacuums.

Customer's Cleaning Products

All cleaning products supplied by you that may cause damage to any surface will not be the responsibility of Bluebird Cleaning Service LLC

Pets

You are responsible for making sure your pet(s) are in a safe spot during your appointment. This is both for your pet’s and your cleaner’s safety. Many pets are not comfortable with visitors or loud noises.

If you have pets that shed excessively, please provide your own broom and vacuum. We have our own equipment, but we try to minimize the spread of allergens from home to home.

Cleaning pet messes of any kind including litter boxes, vomit, urine, and feces, are your responsibility. Under no circumstances will we use our cleaning supplies to clean up pet messes. If a client has a pet that has accidents, we will require the use of their vacuum.

Arrival Window 

Taking heavy traffic and other factors into consideration, please anticipate your cleaners to potentially arrive up to 30 minutes later than expected.

Weather

There are times when we determine that it is not safe to travel to your home, in that case, we will make every effort to reschedule your cleaning. In the case that we cannot reschedule you due to unavailable slots, we'll have to skip your cleaning and offer you a discount for your next visit. Please assist us with your understanding and flexibility.

Holidays

We are closed on Saturdays, Sundays, and all major holidays; New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day. We are open most banking and school holidays.

Access To Your Service Location

If you issue us a key, it will be labeled immediately and kept secure in our key case. It will only be distributed to your cleaner for service appointments only. Your cleaners will make sure to lock up after the service is complete. You could also be home, have a hidden key nearby, or provide a door code if you are not comfortable issuing us a key.*

*If your cleaners are unable to gain access to the service address on the day of your scheduled cleaning appointment, a full cleaning fee will be charged so please be certain the method of entry is a no-fail one.

Special Requests & Preferences

It is your responsibility to advise us on your preferences, special requests, and unique service location conditions as soon as reasonably possible.

In-Home Climate Control

In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold.

Broken/Damaged Items

We try our best to take extra care with your belongings, however, regrettably, and although not common from time to time something may be broken or damaged. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. 

Note: We cannot take responsibility for items that were damaged because they were not properly attached or secured (For example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface.)

Faulty Furniture... etc.

We will not be liable for faulty or poorly installed furniture/fixtures, picture hangings, appliance parts, aged or brittle wood blinds, etc. that break or fall while cleaning.

Exclusions

We do not provide or specialize in the following services:

• Cleaning of blood, vomit, feces, or other bodily fluids or matter.
• Cleaning of patios, porches, garages, or any outdoor areas.
• Cleaning of areas that are out of reach of our step-stool.
• Cleaning of exterior windows.
• Removal of extreme odor, mold, rust, paint, water damage, or fire damage.
• Washing and/or complete restoration of walls.
• Loading, unloading, or folding laundry.
• Loading or unloading dishes in dishwashers.
• Moving or lifting items over 20 LBS.
• Washing of dishes unless paid for.